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Loft Conversions UK Wide

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GDPR Policy

At Top Tier Loft Conversions, we are committed to protecting the privacy and personal data of our customers, employees, and website visitors. This GDPR Policy outlines how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Collection: We collect personal data such as names, email addresses, phone numbers, and addresses from customers, employees, and website visitors for the purposes of providing our services, communicating with individuals, and improving our website. Additionally, we may collect information related to leads, including details about potential construction companies or architects involved in loft conversion projects.

2. Lawful Basis for Processing: We process personal data based on one or more lawful bases as outlined in the GDPR, including consent, contractual necessity, legal obligations, legitimate interests, and vital interests.

3. Data Use: We use personal data for the following purposes:

  • Providing our services to customers
  • Communicating with customers, employees, and website visitors
  • Marketing and promotional activities (with consent)
  • Improving our products and services
  • Complying with legal and regulatory requirements
  • Sharing leads, including relevant personal data, with trusted construction companies or architects involved in loft conversion projects, with explicit consent.

4. Data Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this GDPR Policy or as required by law. When personal data is no longer needed, it is securely deleted or anonymized.

5. Data Security: We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security assessments.

6. Data Sharing: We do not sell, trade, or otherwise transfer personal data to third parties without explicit consent, except as required by law or as necessary to provide our services. We may share personal data with trusted service providers who assist us in operating our business and providing our services.

7. Individual Rights: Under the GDPR, individuals have the following rights regarding their personal data:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision making and profiling Individuals can exercise these rights by contacting us using the contact information provided below.

8. Data Protection Officer (DPO): We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with the GDPR. If you have any questions or concerns about our GDPR Policy or data protection practices, you can contact our DPO using the contact information provided below.

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